Customer Testimonials
How Are We Doing?
You get a lot of feedback after over 40 years of business. Rairdon’s Volkswagen of Everett is always adapting how we do things. Take a look at what other people have said about their visit to Volkswagen of Everett.
If you live in the Everett area and have recently visited Rairdon’s Volkswagen, let us know how we did. We are confident all of these reviews will serve as an endorsement of everything we have to offer here at Rairdon’s Volkswagen.
A Simple Guide to Easy Reviews
Thanks for taking the time to provide a review, we appreciate it. If you’re not sure what to include in your review, here are some tips on providing the most helpful information for our future customers. Ask yourself these questions when providing your review:
- Did you buy new or used?
- What kind of car did you buy?
- What service did you have done in our service department?
- Where do you live?
- Did you drive past other options to choose us?
- Which of our employees helped you and how did they do?
- How do we compare to other dealerships you’ve visited in the past?
- Do you have any tips to offer future customers?
If you’re in a hurry, don’t worry, we love short reviews too!
Bought the vehicle under Pignataro and had good service from them. They changed hands to Rairdon a few months back. Had some customer service issues that I discussed with the new GM/Owner. No real follow up or resolution. Had the 40K service e done there as well. Thought I needed an oil change so I called but no availability. Called another dealer and was in and out in under 45 min. Noticed the sticker had 5k and 6mo to the next change. I called Rairdon and apparently the sticker in the car had told me 3K or 3mo so I ...
Service techs were helpful, courteous and knowledgeable. They went the extra mile to provide top flight service. My reduced rating is based on making an appointment several weeks prior to service, dropping off the car as scheduled and subsequently learning the part had not yet been delivered. Poor logistical planning on someone’s part?
Nick, service advisor did excellent job creating valuable Trusting relationships . Changes at Dealership very visual and encouraging
Something has changed since the last time I had service done here. The place looks dirty and customer service has gone way down. Even though I was told I would be called when my car was done, I was never contacted and they went home for the night. The next day was a holiday and no one was there to help me. I left two voicemails and still no one called me. I don’t know what has changed but it’s definitely not a good change. Customer service has gone way down.
The dealership does care about their customers and provide great service to their customers afterwards.
Alex, was very helpful and knowledgeable. He was kind, and patient! He answered all of my questions and concerns.
Aaron was friendly and efficient. Pignataro/Rairdon has always provided great service. Customers would be more apt to complete the survey if it did not require a minimum 15 word response
They are great there! They found me a loaner and fixed my beetle right up. Very nice employees. Especially Erik!
Nick in service is the man, great communication, always willing to help, thanks Nick. Multiple reasons I'm willing to travel to take my vehicles to him.
I've been a Pignataro customer for 16 years. Great service on my Rabbit. Very friendly and I don't feel like I'm being lied to as a female customer. I am, however, not happy with the new surcharge on credit card transactions now that they are Reardon. I'm sorry, but if the small businesses I frequent in my community don't charge a surcharge, why is a multi-million dollar car dealership doing it? Seems like a cash grab. Due to this, I will not be buying another VW for my next car and I will always use my ...
Professional and kept their word. Details of the work were explained well. Great area available to get work accomplished while waiting.
Great purchasing experience for my GTI. Everyone was respectful and provided all the information related to the process.
Abby sell me a car with a tire that’s leaking and she lies to me, telling it’s just a low pressure due to weather! Now i have to spent hundreds to fix it
No pressure, accommodating, friendly, knowledgeable sales staff. I went in to the dealer to find a replacement car for one that was wrecked by a negligent driver. I had in mind just what I wanted. After discussing that with the salesman he pointed me to a car that was less expensive, had more features, and fewer miles. The paperwork portion was easy and faster than I expected without any of the high pressure add ons I've gotten from other dealers. Minor issues with the car were fixed while I was onsite or the next day. I recommend this dealership ...
I went in today for Xpress Service oil change at 12:30PM (2 and 1/2 hours before they close). I wait for 20 minutes for service guy Joey Espinoza to chat with other customer. After he was done talking and then he asked me what can he do for me (even though there is another guy already asked me and wrote down the information). I told him that I need oil change. Then he looked at the paper and watch and said that he had 3 oil changes in order right now and there is "only 2 hours" left before the store is closed ...
This was our first time leasing a vehicle, and the terms were explained carefully, the team were hospitable, and thoughtful in guiding us in understanding leasing. I appreciated that they respected the fact that we were shopping around for the best deal for ourselves, yet respectfully tried to win our business by trying to meet the competitors’ offers.
Start to finish, everyone was professional, knowledgeable, friendly. Great selection. The staff stayed well past closing time to get the job done. Everyone was clearly interested in selling us a car but they did not pressure us at all. We drove off with exactly the car we were looking for - we highly recommend Pignataro. Volkswagen.
Was in a car accident and was told my car was fixed. It was not but I had it towed to Pignataro and they fixed it right away with great customer service. Thanks Nick in service you are the best.
I brought our Jetta to Pignataro directly from another repair shop that had the car for three weeks and could not find the problem. Pignataro's service department found the problem in a couple hours at a very reasonable cost. Well done.
I was anxious about my car getting fixed after finally deciding to go with the emission fix and not buy a new car. I have a VW Jetta TDI- it's running well now and no longer is thencheck engine light on; pignataro did a great job meeting my needs and getting the job Done. I was given a 2015 Passat for a loaner which was a really smooth ride. Everyone was friendly and helpful throughout the process. Glad i chose to stick with Volkswagen.
Pignataro is by far one of the most amazing dealerships from sales (Erick is the guy!!), to finance (always go with Kathleen) to service and detail - Justin and Stefan are outstanding!!!!! If you want a fuel efficient car, that is super fun to drive at a great price with top notch service....... go to Pignataro. I visited for service but was also buying a second car!
I have always used Pignataro VW in Everett and always have found their staff to be efficient, knowledgeable and friendly. The work carried out has always been first rate.
I really like Pignataro VW. They are both professional and nice folks, which is hard for any company. I like both their service staff and the sales .folks, and I have never admitted liking a car salesman before. Pignataro have gone out of their way to be helpful to me. I recommend them to anyone!
Nothing is ever perfect especially with dealerships. But overall Pignataro VW has done very well. The price is a little high but with my Costco membership I get an additional savings. The service department staff seems to do the right thing and gets the job done right.
After quoting a price for replacing an O2 sensor in a 2012 VW CC Jeremy went to work to try and see if the sensor was covered by a warranty, originally thought and informed it wasn't but he spent some time and effort and with my vehicle being a California emission vehicle it has a coverage of 15-100000 and includes the sensor. Thank you for going the extra mile Bryan
On Wednesday, I test drove a Honda Accord. The salesperson, Anthony, was very nice. Upon returning to the dealership, I was offerd the vehicle to test drive for the day. Then the manager came out and asked for a $500 deposit to test drive the car to work and back. Reluctantly, I gave him two debit account cards (in otherwords, paid cash) from which he immediately WITHDREW $500. I returned the vehicle late afternoon on that same Wednesday and the manager took my two debit cards, saying he was going to credit them the $250 each while I went to look at cars ...
I walked into Pignataro VW dealership just to look at the new Passat. My salesman was Jeff. He was friendly and very knowledgeable. He let me take a car for a test drive and answered all my questions about the car and it's bells and whistles. He made me a very good offer for the car and I bought the car. I love a dealer who is no pressure! I took the car back a few days later to have an accessory put on and everyone was so nice and friendly. They went above and beyond my expectations. I ...
SINGLE FEMALES STAY AWAY THEY TRULY DO TAKE ADVANTAGE OF YOU!! LIKE STATED BELOW THE CAR LEAVES WITH MORE PROBLEMS THAN IT CAME IN WITH AND THEY MAKE UP BOGUS BILLS!!!! WHEN I QUESTIONED THE CHARGES I EXPERIENCED NOTHING BUT DISRESPECT AND WAS FORCED TO PAY THE BILL BECAUSE I WAS SO EMBARRASSED AND UPSET THAT I WAS ALMOST CRYING. WHEN I RAN OUT OF THE BUILDING AND WAS TRYING TO REGAIN COMPOSURE SO THAT I COULD DRIVE AWAY I WITNESSED A FLOCK OF SALES MEN STARING OUT THE WINDOW LAUGHING AT ME. THIS WAS TRULY ONE OF THE WORST ...
horrible service dept, wayyyy overpriced, plus they take long time to figure anything out. i have more problems once they are done working on it then before i took it in. plus they sent me bogus bills. cant wait to get rid of my vw. stay away from this place
I purchased my 2005 2.5L Jetta just under 3 years ago. I have had nothing but problems. 11 times within the first 6 months of purchase (all ranging from minor to major including all the cylinders needing replaced). Again at 55K miles (Serpentine Belt) and then again at 90K miles (Electrical) and now at 104k miles (Needs new Transmission and more!). The words from my mechanic (really shows how honest he is cause every mechanic is looking to make a buck or two off of repairs) "I don't recommend repairing it, there are more problems then just the transmission and it is ...
We brought our beloved '05 Jetta in for an oil change and ended up leaving with a brand new 2012 Jetta that we love. Eric in Service was our first contact and he was awesome. He answered ALL of my questions over the phone and built up the rapport I required to make the next step to bring our car in for the first time. Raj was FANTASTIC and set us at ease. He took care of us every step of the way and we feel GREAT about our whole experience. We ate lunch with the employees and everyone was friendly and ...
RUN, do not walk away from this place! While everyone is aware of slimy car dealer horror stories, Pignataro comes out on top. We got the typical bait and switch. We had an email confirming exactly what we wanted and what we would be given for our trade-in (The trade-in had been approved on an earlier visit). We show up and they are unwilling to honor their own quote. On top of that the sales guy Raj throws a big scene about how we went behind his back. We were contacted by their own internet guy asking if we would ...
My 2000 VW Golf died while driving down the interstate so I towed it to Pignataro. I explained that I thought the car died due to a bad catalytic converter. The Check Engine Light had been flashing just before the car died (only flashes for a bad catalytic converter). They ran their diagnostics at told me that the car had died due to a spark plug that had broken, not the catalytic converter. The service employee again stated that fixing the spark plugs would fix the problem, so I could take the car to my normal service center. I paid over $250 ...
Dishonest, say anything to make a sale, still using old sales tactics to force you to buy, sleazy, slick, over bearing sales staff! Putting $2000 above sticker as NW Adjustment - this is just a way to get more money out of you. Just go to Carter VW they told me without even asking they make $1300 at the sticker price which I respected the honesty - that amount is fair given the overhead and the man's commission. No Haggle - No hassle!
Steve Allman has been the used car manager for Pignataro Volkswagen for a number of years now, and has an unrivaled understanding of the people that come in to look to buy a car, and also an unprecidented understanding of the talents of his sales-staff. Mitch Pak, the new car manager is just as talented at understanding what buyers are looking for. My family has purchased 4 cars from them, and their staff, and other friends of ours have purchased 3 cars from them, for everybody in the family with the legal right to drive. The thing I appreciate most whenever I ...
Jack Pennington is the friendliest, most accomodating service manager I have ever met. In an effort to provide a level of service that turns customers into loyal customers he emphasizes to his departments' employees what it takes to make a "customer," a "loyal customer." In a word...integrity. He and his department take full responsibility for what they do. If it is fixed right the first time, no one ever hears about it, but if it isn't fixed right the first time...EVERYBODY HEARS ABOUT IT, but in a way that is non-threatening, and it ...