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Rairdon's Volkswagen of Everett

Bought the vehicle under Pignataro and had good service from them. They changed hands to Rairdon a few months back. Had some customer service issues that I discussed with the new GM/Owner. No real follow up or resolution. Had the 40K service e done there as well. Thought I needed an oil change so I called but no availability. Called another dealer and was in and out in under 45 min. Noticed the sticker had 5k and 6mo to the next change. I called Rairdon and apparently the sticker in the car had told me 3K or 3mo so I prematurely spent $140. I called Rairdon and basically nothing other a sorry. I feel scammed but somewhat to blame for not checking first. I will avoid the Rairdon dealers as much as I can. Bummer as I have three vehicles and they service and sell all of them. The reviews on this site look like they are all under the last ownership so do your research before you utilize thier services or products.

Service techs were helpful, courteous and knowledgeable. They went the extra mile to provide top flight service. My reduced rating is based on making an appointment several weeks prior to service, dropping off the car as scheduled and subsequently learning the part had not yet been delivered. Poor logistical planning on someone’s part?

Nick, service advisor did excellent job creating valuable Trusting relationships . Changes at Dealership very visual and encouraging

Something has changed since the last time I had service done here. The place looks dirty and customer service has gone way down. Even though I was told I would be called when my car was done, I was never contacted and they went home for the night. The next day was a holiday and no one was there to help me. I left two voicemails and still no one called me. I don’t know what has changed but it’s definitely not a good change. Customer service has gone way down.

The dealership does care about their customers and provide great service to their customers afterwards.

Alex, was very helpful and knowledgeable. He was kind, and patient! He answered all of my questions and concerns.

Aaron was friendly and efficient. Pignataro/Rairdon has always provided great service. Customers would be more apt to complete the survey if it did not require a minimum 15 word response

They are great there! They found me a loaner and fixed my beetle right up. Very nice employees. Especially Erik!

Nick in service is the man, great communication, always willing to help, thanks Nick. Multiple reasons I'm willing to travel to take my vehicles to him.

I've been a Pignataro customer for 16 years. Great service on my Rabbit. Very friendly and I don't feel like I'm being lied to as a female customer. I am, however, not happy with the new surcharge on credit card transactions now that they are Reardon. I'm sorry, but if the small businesses I frequent in my community don't charge a surcharge, why is a multi-million dollar car dealership doing it? Seems like a cash grab. Due to this, I will not be buying another VW for my next car and I will always use my debit card until then.

Professional and kept their word. Details of the work were explained well. Great area available to get work accomplished while waiting.

Great purchasing experience for my GTI. Everyone was respectful and provided all the information related to the process.

Abby sell me a car with a tire that’s leaking and she lies to me, telling it’s just a low pressure due to weather! Now i have to spent hundreds to fix it

No pressure, accommodating, friendly, knowledgeable sales staff. I went in to the dealer to find a replacement car for one that was wrecked by a negligent driver. I had in mind just what I wanted. After discussing that with the salesman he pointed me to a car that was less expensive, had more features, and fewer miles. The paperwork portion was easy and faster than I expected without any of the high pressure add ons I've gotten from other dealers. Minor issues with the car were fixed while I was onsite or the next day. I recommend this dealership as a first/last choice to buying a car. I think you will pleasantly surprised. Dan, G

I went in today for Xpress Service oil change at 12:30PM (2 and 1/2 hours before they close). I wait for 20 minutes for service guy Joey Espinoza to chat with other customer. After he was done talking and then he asked me what can he do for me (even though there is another guy already asked me and wrote down the information). I told him that I need oil change. Then he looked at the paper and watch and said that he had 3 oil changes in order right now and there is "only 2 hours" left before the store is closed so he needs to check with mechanics so he went away for a while but did not ask any mechanics and then he stopped by another service rep. ( I didn't get his name but he is tall guy and there are only 2 guys service rep. at that time) and then Joey said to me that we had 3 cars a head of you so we are not able to service oil change for you today. I asked him how long will it take to have oil changes, there is a lot of places they even have oil change in 15 minutes. I realize that this guy does not care about the customers or company benefit and does not hesitate to send customers away. I went to another dealer place and I got oil change in 15 minutes. Sometime dealer is good but they hire bad service representative. I have 2 cars that I often to go to this place but lately they changed service rep. and they are not customer centric. Anyway Pignataro Volkswagen dealer is losing loyal customers to another dealer.